At Namo Narayani, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, and how we safeguard it — so you can shop and interact with us with complete confidence.
Introduction & Scope
This Privacy Policy applies to Namo Narayani, a textile and saree business legally owned and operated by Rajshree Rakesh Agarwal, with its principal place of business at Ground Floor, Shop No. 145–148, Millennium Textile Market-4, Bhatena, Udhana, Surat, Gujarat – 394210.
This policy governs all personal data collected through our physical showroom, website, WhatsApp communications, telephone enquiries, and any other channel through which you interact with our business.
By visiting our store, contacting us, or using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect only the information necessary to serve you well and process your enquiries or orders. The types of information we may collect include:
Full name, address, city, state, PIN code, and date of birth (where relevant).
Mobile number, telephone number, and email address provided by you.
Details of purchases made, order history, payment references, and delivery details.
Messages sent via WhatsApp, email, website contact forms, or phone enquiries.
We do not collect sensitive personal information such as bank account numbers, credit/debit card data, Aadhaar numbers, or passwords through our direct channels.
How We Use Your Information
Your information is used exclusively to provide you with the best possible experience at Namo Narayani. Specifically, we use it to:
- Process and fulfil your saree orders and purchase enquiries
- Communicate with you about your order status, delivery, or queries
- Send you information about new collections, festive offers, and promotions — only if you have opted in
- Improve our product range and customer service based on feedback
- Comply with applicable legal and regulatory requirements under Indian law
- Detect and prevent fraudulent activity or misuse of our services
- Maintain records required for GST, accounting, and business compliance
We will never sell, rent, or trade your personal information to any third party for marketing purposes. Your data is yours — we treat it with the same care we put into every saree we sell.
Information Sharing & Disclosure
Namo Narayani does not disclose your personal information to third parties except in the following limited circumstances:
- Delivery Partners: We share your name, address, and phone number with trusted courier and logistics partners solely to fulfil your delivery.
- Payment Processors: Where applicable, payment gateways may receive transaction-related information to complete your payment. We do not store full payment card details.
- Legal Requirements: We may disclose data if required by law, court order, or government authority under applicable Indian regulations.
- Business Transfers: In the event of a business merger or sale, customer data may be transferred as part of the business assets, with due notice to you.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
- Physical records at our Surat showroom are kept in secured storage
- Digital customer data is stored in password-protected systems
- WhatsApp and email communications are protected by their respective platforms
- We regularly review our practices to ensure data is handled safely
However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Cookies & Website Tracking
If you access our website, we may use basic cookies or similar technologies to enhance your experience.
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand visitor behaviour (e.g., Google Analytics) in anonymised, aggregated form.
- No Advertising Cookies: We do not use third-party advertising cookies or retargeting trackers.
You can control cookies through your browser settings. Disabling cookies may limit some functionality of the website.
Your Rights
Under the Information Technology Act, 2000, and applicable data protection norms in India, you have the following rights:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Correction: You can ask us to correct inaccurate or incomplete data.
- Right to Deletion: You may request deletion of your personal data, subject to legal or business retention requirements.
- Right to Opt-Out: You can opt out of promotional communications at any time by contacting us directly.
- Right to Data Portability: You may request your data in a portable format where technically feasible.
Third-Party Links
Our website or communications may occasionally contain links to third-party websites (such as courier tracking pages, payment portals, or social media platforms). These sites have their own privacy policies, and Namo Narayani is not responsible for their content or data practices.
Children's Privacy
Our business and website are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:
Namo Narayani
Proprietor: Rajshree Rakesh Agarwal
Shop No. 145–148, Millennium Textile Market-4, Bhatena, Udhana, Surat, Gujarat – 394210